ordering

Online shopping is available. If you would like to order by phone, fax or e-mail, please contact us at phone (888-667-4030), fax (888-317-2712) or e-mail (habu [at] habutextiles [dot] com).

payment

We accept Visa, Discover, Master & Amex cards. If you would like to use another method of payment, please contact us.

Please note. If the billing address does not match the address, under which your credit card is registered, the transaction will not go through. Please make sure to put "billing address" in the billing address section!

shipping & handling

We are a small office with just a couple of us working. If we are out of town for a show or for other businesses, we are not able to ship the order right away. We will do our best, but appreciate your understanding.

If you require an expedited shipping, please contact us at habu [at] habutexitles [dot] com. We will do our best and will quote the expedited shipping cost for you.

Handling is included in the shipping.

The US domestic shipments are handled with USPS services unless you live in the area where only UPS can deliver. This is a flat rate.

 

     USPS priority mail $11.95 (under 1 lb. & insurance may be available by request with an extra charge)
     USPS prioity express mail $22.95 (under 1 lb. & insurance may be available by request with an extra charge)

The shipments to Canada are handled with USPS services. This is a flat rate.

    USPS first class mail $20 (under 4 lb. & insurance not available)
    USPS priority mail $26 (under 1 lb. & insurance may be available by request with an extra charge)

The international (except for Canada) shipments are handled with USPS services. This is a flat rate.

    USPS first class mail $25 (under 4 lb. & insurance not available)
    USPS priority mail $36 (under 1 lb. & insurance may be available by request with an extra charge)

Please kindly note the following.

For all shipments, the shipping cost may be higher if the weight of the package is heavier or if the products do not fit in a flat rate envelope/box. We will recalculate & charge the difference at the time of the final invoice.

We cannot be responsible for replacing or refunding if a package is not located at said delivered location after delivery was confirmed by UPS or USPS system.

We cannot be responsible for brokers fee or duty tax, which may occur for international shipments.

We cannot be responsible for tracking & making an insurance claim or replacing for a lost package after 60 days from the date of shipping as USPS does not allow processing those requests after 60 days. 

If you would like to track or review your order, please contact us. We will let you know.

combining cones/balls in an order

If there is a multiple order of the same yarn (i.e. A-20-1 x 5 cones), we tend to wind it all into one cone or ball to conserve the weight of the shipment. (A cone weighs approx. 1 oz., and with multiple cones, the weight of the pacakge can be significantly heavier and cost more...) Please kindly let us know if you prefer them to be in separate cones or balls.

discount

There is a 5% discount for an order over $100.00. 10% discount for an order over $200.00. Those discounts are applied to only yarns. (but not for sale yarns, textiles or any other products)

confirmation

An automatic confirmation will be e-mailed to you immediately. If there is any item, which is out of stock or in different size, we will contact you by phone or e-mail before processing the order. You will not be charged for those items in back order until they are shipped to you.

international duty, tax & fee

Please note that we cannot be responsible for any customs duty, tax or broker fee for the international shipments.

winding service

We offer a winding service. It is $2.50/skein. This will be charged in addition to the yarn cost.

Following yarns involve a double winding (wind it onto a wooden cone by hand first and then to a cone), so the winding charge is more.

$10/skein
NS-18A, C, F, H, NS-20, NS-18J-2-3-4 (indigo)

$5/skein
N-12, 13, 14, NS-18-E, J

yarn kit

It seems a few customers are confused about this, so here it is. "Yarn kit" does not include a pattern. You will have to either purchase (or download free) the pattern from an individual pattern designer's website or a book, which has the pattern. (or go to the library may be?)

It is illegal for us to copy patterns, so please kindly note this. If it is yarn kit, the pattern source is metioned on each kit page.

delivery time

Please allow approx. 3-10 days for a regular delivery from the confirmation. If there is a long delay we will contact you immediately.

return policy

All sale & fabric purchases are final. No return is absolutely accepted.

Please let us know if you would like to return or exchange the item (other than fabrics) within 1 week from the receipt of the order. We do not accept any returns or exchanges after that. Please note that there is also a 25% restocking charge unless the reason for the return/exchange is due to our mistake or a damage during the transit.

We cannot accept return or exchange for the sale items.

All returns are to be sent to our warehouse:

1615 California Street, Suite 608
Denver, CO 80202

price change

Prices are subject to change without notice. Please check with us for the most current prices.

privacy policy

Habu Textiles will not sell, trade or distribute any personal information that you may provide us during the process of using or purchasing products from this website. We do not automatically add an e-mail address to the mailing list. Please sign up for the newsletter to be on our e-mail list.